Refund Policy
Last updated: 26 August 2026
1. Who processes refunds
FLUXIUM LTDA is the seller of record for every emitforge order and issues all refunds. We approve a refund and we issue it, through Stripe, to the payment method you used.
This matters in practice: there is no intermediary to contact. The decision and the money both come from us, and our records govern the transaction.
2. What the charge looks like
On your card or bank statement, the charge appears as FLUXIUM. Fluxium is the company that operates emitforge. If you are looking at a statement and do not recognise a charge, that is what it is — write to us and we will identify it or refund it.
3. Our guarantee
30 days, first payment, no explanation required. If the Service does not do what our website says it does — or simply does not fit your case — write to us within 30 days of your first payment and we approve the refund.
The 30 days are ours, on purpose: a developer should be able to put a service into a real workflow before deciding, and a shorter window is often not enough for that. This guarantee is offered by us, in addition to whatever right of withdrawal the law in your country gives you.
4. How to ask
Either route works:
- Write to contato@fluxium.pro with the email address you used at checkout. We reply within one business day.
- Write to contato@fluxium.pro from the address on your account. One line is enough; you do not need to give a reason. (Cancelling without a refund is self-service at emitforge.com/account.)
You do not need to explain yourself, and you do not need to have stopped using the Service.
5. Renewals
Renewal charges are treated differently from the first payment, and we would rather write the rule down than argue about it later:
| Situation | What happens |
|---|---|
| First payment on any plan | Fully refundable within 30 days |
| Monthly renewal, with no renders used in the new period | Fully refundable within 7 days of the charge |
| Monthly renewal, with the period already in use | Not refundable; cancel and access runs to the end of the period |
| Annual renewal, within 14 days and with minimal use | Refundable, less any usage already made |
| Annual plan, cancelled mid-year | Not automatically refunded; write to us and we will look at it case by case |
Cancelling stops the next renewal. It does not by itself refund a charge already made.
6. Consumers in the EU, EEA, Switzerland and the UK
If you are a consumer, you may have a statutory right of withdrawal within 14 days of your purchase under the law of your country. As the seller of record, FLUXIUM honours that right directly. Our 30-day guarantee above is longer than that period and covers the same ground; nothing in this policy limits the statutory right.
7. What is not covered
- Overage already consumed and invoiced beyond a plan's allowance.
- Past periods that were used normally and are outside the windows above.
- Accounts terminated by us for breach of the acceptable use rules in our Terms.
None of this limits any right you have by law.
8. How long it takes
Once approved, refunds are issued by FLUXIUM through Stripe to the original payment method, typically within 5 to 10 business days. The time it then takes to appear on a statement depends on your bank or card issuer.
9. Before you file a chargeback
Please write to us first. A refund by request is faster than a chargeback and costs everyone less trouble.
If you do open a chargeback, be aware that account access is suspended while the dispute is investigated, and that we will respond to it with the transaction records. We would rather just refund you — it is faster for you and cheaper for everyone.